October 16, 2021 2 min read

What is Change Management?

And why is it something every business should know about?

Photo by Suzanne D. Williams on Unsplash

According to Delta Mash Change Management Agency’s blog ‘Thinking of a Career in Change Management’, Change management refers to:

“the art and science of how people respond and adapt to change within organisations.”

This process is so vital in our corporate world today can be attributed mainly to technology and globalisation. Both factors have significantly increased the speed at which we do business and consequently increased the need for quick adaptation and flexibility on all levels.

When change fails

There are several reasons as to why change projects may fail:

  1. Lack of planning
  2. Lack of communication
  3. Lack of training
  4. Resistance or no motivation

By unsuccessfully attempting to work through any of these difficulties, the change project can fail. So what does one do if their company is making changes?

What can you do to ensure that the process is successful?

One of the most critical aspects of change management is communication. Communicating even minute details of any changes will keep people informed and facilitate their ability to adapt to these new circumstances. Companies should also monitor change processes along with adhering to accepted timelines for amending goals, actions, etc.

It is essential for employees of an organisation and suppliers and customers of a company to feel that they are part of this new development process. They, too, must know what is happening and how it affects them to make quick decisions on responding if necessary. If the goal of your business process change is met (positively or negatively), feedback should be considered in future change processes.

The attitude of employees is also key when it comes to successful change management. By ensuring that you motivate your staff and make them feel like valued members of the company, their commitment to the project will increase, helping to ensure the process’ success.

When implementing changes within an organisation, one must be aware of potential resistance from different levels within an organisation (i.e. senior management, individual contributors etc.) and plan ahead for these situations by preparing counterarguments or lobbying where necessary. It is important not only that everyone understands what needs to be done but how it should be done as well; proper training can do wonders for individuals who may need it.

Change projects are something that all companies must engage in from time to time, but by following these basic guidelines and ensuring that everyone knows what they’re getting into, the process can be a little less painful.


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