We will always do our best to get your purchases to you as soon as possible.
When we started out, we openly committed to supporting socially conscious enterprises and small business, and for that reason we choose to work with several solo artisans and makers across Australia.
As a part of providing access to these wonderful, unique and socially responsible suppliers, we appreciate your understanding that timeframes may vary. If that is the case, we will notify you as soon as we are aware delivery times may be outside of our standard timeframes.
In-stock products will generally be posted within 1-2 business days from the date of purchase.
Pre-order products have a more variable timeframe. As this depends on the circumstances of the pre-order, it is best to check the specific product page for a specific timeframe depending on the item.
Personalised products will generally be posted within 5-15 business days from the date of purchase. This allows for designing, ordering, receiving and checking the product prior to posting it to you, and ensures that you receive the best quality product possible.
If you do find that your order delivery timeframe was not what you expected, please get in touch. We will always do our best to fix any problem you are having.
Due to the affect that the Covid-19 Pandemic has had on shipping guarantees from Australia Post, Express postage will not be offered at this time. We apologise for any inconvenience caused, and we will reassess this as Australia Post provides updates on their services.
We are a small business who take giving gifts seriously. So we know how important it is that you are happy with your choice. We guarantee that if you aren't satisfied with your purchase, we will provide a refund or exchange. Plus, we're always here to answer your questions, so please don't hesitate to Contact Us. For more information on our promises to you, have a read of our Shipping Policy, Refund Policy and FAQ.